the "SLA" Difference!

The "SLA" Difference

We Take Care of the Details, So You Don't Have To!

Aspect	Experienced TC	Inexperienced TC
Broker Platform Knowledge	An experienced TC is highly proficient in using broker platforms such as NRT, Workplace, Command, PropertyBase, etc., enabling efficient transaction management across multiple systems.	An inexperienced TC may have limited knowledge of broker platforms, causing delays in processing and complications in managing transactions.
Compliance Knowledge	An experienced TC understands state and broker-specific compliance requirements, ensuring transactions adhere to regulations and avoiding potential legal issues.	An inexperienced TC may lack knowledge of state compliance and broker-specific rules, leading to errors or missed deadlines.
Industry Platform Knowledge	Familiar with industry platforms like Follow-Up Boss, Ixact Contact, Realty Juggler, Dot Loop, and DocuSign, providing seamless integration and communication across different tools.	Limited knowledge of real estate tools, reducing efficiency and creating communication gaps.
Privacy & Confidentiality	Values privacy and confidentiality, ensuring sensitive information is protected throughout the transaction process.	May inadvertently violate confidentiality, which can lead to legal risks and undermine client trust.
Curiosity & Attention to Detail	Asks “why” to gain deeper understanding, catching potential issues early and ensuring no details are overlooked.	May miss critical details by not asking the right questions, leading to errors or omissions in the process.
Proactive Approach	Anticipates needs, moves forward proactively, and helps agents by addressing issues before they arise.	Waits for direction from the agent, lacking initiative and causing delays.
Task Management	Checks that all parties are on track with specific, detailed questions and reminders, ensuring all tasks are completed on time.	May assume tasks are on track without confirmation, or ask vague questions that lack actionable clarity.
Knowledge of State Requirements	Knows state-specific requirements and collaborates effectively with agents to ensure compliance and smooth transaction management.	Relies on agents to guide them on state requirements, leading to potential errors and confusion.
Process & Organization	Has structured processes and systems to stay organized and efficient, ensuring all tasks are tracked and completed on time.	Lacks set processes, which leads to disorganization and missed tasks.
Timeline Awareness	Manages tasks with a focus on timelines, preventing delays and ensuring every milestone is met according to the schedule.	May neglect important deadlines and milestones, causing delays and missed opportunities.
Contract Knowledge	Has in-depth understanding of contracts and their terms, ensuring every detail is accurately handled.	Limited knowledge of contract terms, which can result in errors and potential legal complications.
Prioritization & Task Juggling	Skilled at prioritizing tasks, balancing urgent needs with less pressing tasks, and juggling deadlines effectively.	Completes tasks based on immediate pressure or recent requests, neglecting important but less urgent tasks.
Specialized Knowledge (VA/FHA condos)	Knows where to find VA/FHA-approved condos and ensures clients are informed about this specialized area.	May not be familiar with VA/FHA-approved condos, potentially missing opportunities for clients.
Email Management	Reads every email to identify actionable items and ensures responses are timely and thorough.	May scan emails without taking necessary actions, leading to missed tasks or delayed responses.
Third-Party Coordination	Gives third parties such as lenders and title companies enough time to respond to requests, ensuring smooth coordination.	May push for immediate responses from third parties, creating tension and delaying results.
Ownership & Accountability	Takes ownership of tasks, proactively correcting mistakes and focusing on solutions when things don’t go as planned.	Tends to blame others for issues without taking corrective action, leading to unresolved problems.
Service Specialization	Specializes in transaction-related tasks, ensuring high-level service and efficiency for every transaction.	Attempts to handle everything, leading to a lack of expertise in any one area and reducing service quality.
Partnering for Best Practices	Collaborates with agents to minimize liability and enhance clients’ experience through best practices and proactive communication.	Unaware of how practices affect agents’ long-term business and may overlook key details in maintaining professionalism.
Handling Third-Party Issues	Has extensive experience managing third-party relationships, identifying issues early, and resolving them before they escalate.	Lacks experience managing third-party issues, often unsure how to address or resolve problems that arise.